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We remain open and ready to assist in resolving the matter should the player decide to reach out again. However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. I have 120€ in my account at this casino and I was completing the KYC but I no longer have access to the account and the site.
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